Global Operations

Driving strategic growth and operational excellence in Fortune 500 companies.

AI Integration Success

Enhancing revenue and retention rates significantly through AI integration expertise.

Change Management Expertise

Successfully managing transformative change and fostering innovation in global teams.

Customer Success Focus

Consistently delivering exceptional value and customer satisfaction to enhance revenue.

Dynamic Collaboration Environment

Creating dynamic, collaborative environments that inspire continuous improvement and innovation.

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Global Teams Management

Successfully led and managed diverse global teams and multimillion-dollar operations across multiple regions, consistently driving operational excellence, maximizing efficiency, and delivering outstanding value. Achieved exceptional customer satisfaction by implementing strategic initiatives, fostering innovation, and maintaining a strong focus on service quality and continuous improvement

Significantly increased revenue and improved customer retention rates by implementing targeted strategies, optimizing business processes, and leveraging data-driven insights. Drove growth through a combination of enhanced customer engagement, personalized service offerings, and innovative solutions designed to meet evolving market demands, resulting in long-term client loyalty and sustainable financial performance.

Experience

Strategic Growth and Excellence

Cisco, Palm, Fujitsu

Over 25 Years of Experience

Passionate about leading transformative change and fostering innovation to enhance revenue and retention rates significantly.

Expertise:

• AI Integration

• Strategic Planning & Execution

• Global Customer Experience Strategy

• Customer Experience & Service

• CRM Systems (Salesforce, Oracle)

• Budget Planning & Administration

• AI-Driven Insights & Automation

• Change Management

• Operational Excellence

• Metrics-Driven Planning

• Multi-location Team Leadership

• Voice of Customer (VOC) & Process Improvement

• Recruitment, Hiring, and Retention

• Transformational Leadership

• People Management / Leadership

• Best-In-Class Practices Integration

• Customized Learning

• Risk Management

• Product Design & Development

• Team Mentoring & Coaching

• Strategic Partnerships & Alliances

• Cross-Functional Leadership

• Customer Success Strategies

• Strong Negotiation Skills

• KPI Measurement & Data-Driven Decision Making

Create dynamic, collaborative environments that inspire continuous improvement and innovation.

Driving Strategic Growth and Excellence

With over 20 years of experience leading transformative change and fostering innovation in fortune 500 companies, passionate about delivering exceptional value and customer satisfaction.

Passionate Leader

Expert Multilingual